How to identify and order a replacement part for your logfire
We want to make this as easy as possible for you!
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Fill out the form below, and follow the helpful tips to include as much information as possible.
Once we receive your form, our team will get back to you as soon as we can about how much the part
will cost and when it will be ready for you.
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You can pick up your part from our central city store, or if you prefer,
we can organise to have it couriered to you.
Do you know what part you need?
Great!
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Go ahead and fill out the order form.
One of our team will be in touch with
you as soon as we can with information about your part.
Do you kind of know,
or perhaps you are totally unsure?
That's no problem too.
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Read through our tips to help you
identify and order your part.
If you are still not sure, or need to talk, give us a call, text or email and we can help you out.
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Our contact details are at the bottom of this page
1.What make and model is your logburner?
If you have a freestanding logfire and
you're not sure what the make or model is,
try checking the side or the back of the firebox. All logfires should have a metal tag that includes the make, model and other details.
You do not need to worry if there is an expiry date, it does not apply directly to your fire.
If you can, take a photo of this and send it to us with the make and model details, or you can email it directly.
If your logfire box is inbuilt and not freestanding we should be able to identify it from a photo taken of the front.
The make name should be located somewhere on the front of the logfire
The model name should be located on the metal tag on the back of the logfire
2.What part do you need ?
While a lot of logfire parts perform somewhat similar functions, there are often a lot of different names for those parts and whay they are called can also depend on many variables such as the year
the logfire was made, or what a particular brand calls that part.
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If you are not sure of the part name it will help us quickly identify what part you need by
sending us a photo and if possible measurements.
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See the examples of how to take the best pictures to send us below.
Lay the part flat on a plain back ground.​
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Take photos of the width, height, and length of the part, from above is usually best.
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​Include a ruler or tape measure laid next to the part in the picture if possible, so that the numbers can be clearly seen, or write down the measurements and include them in the part order form or an email.
Can you remove the part you want to replace from the logfire?
Height of part
Is the part you want to replace unable to be removed from the logfire?
Lay the
* With the best lighting you can get in the room, take several pictures of the part that needs replacing.
* If the part is inside the firebox and is hard to get a picture of, taking photos from several angles will help us identify the part.
* A close up and further away shot gives us more of an idea of the size of the part and where it fits
* Again, using a ruler or measuring tape in the photo can help us with scale for accurate sizing.
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* You may need to add a brief description, for example "back left firebrick" or anything that
can help us identify what the part in the picture you want to replace is.
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Height of part
3.How to send photos
Once you have photos of what you need,
you can....
Email your photos here
Text your photos here
Attach them to the
4.Any more questions?
If you are still unsure or have any more questions please feel free to give us a call on
​​0800 22 44 64​
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or drop in to our parts retail store (bring your part in if you can!)​
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We are open on Tuesdays and Thursdays from 10.00am - 2.00pm at ​
32 Sandyford Street, Sydenham